Return & Refund Policy
Due to the fresh and perishable nature of our products, we are unable to accept returns or offer refunds once an order has been dispatched or collected. Your health and satisfaction are our top priorities, and we take every measure to ensure your products arrive in peak condition.
Damaged or Incorrect Orders
Please check your order carefully upon delivery. If your order arrives damaged, incorrect, or appears unsafe to consume, contact us within 24 hours of delivery with the following information:
- Your order number
- A clear description of the issue
- Photos of the product and its original packaging
We will review each case individually and, where appropriate, may offer a replacement or store credit at our discretion. Our goal is to resolve all issues fairly and promptly.
Exclusions
Please note that KetoBeat cannot be held responsible for the following scenarios:
- Incorrect delivery addresses provided during checkout
- Products not collected or refrigerated promptly after delivery
- Changes of mind or personal taste preferences
By placing an order with KetoBeat, you acknowledge and agree to the terms outlined in this Return & Refund Policy.